Shipping policy
Thank you for shopping with ChicHomeCeramics. We believe that a great shopping experience includes not only quality products, but also clear and reliable expectations regarding delivery.
Below, you will find everything you need to know about how we process, ship, and deliver your orders.
1. Before Your Order Leaves Us
After checkout is completed, your order is carefully reviewed and prepared for fulfillment.
Most orders leave our facility within 2–4 business days. Processing may take additional time during:
• Weekends and public holidays.
• Major promotional events.
• Seasonal sales periods.
• Unexpected increases in order volume.
• Other circumstances that may affect our normal fulfillment schedule.
Once your order has been prepared and packaged, it will be handed over to our shipping partner for delivery.
Please note that order processing time is separate from shipping transit time.
2. How Long Will Delivery Take?
Our typical delivery window is approximately 5–12 business days after dispatch.
Actual delivery times may vary depending on several factors, including:
• Your delivery location.
• Shipping carrier operations.
• Transportation conditions.
• Local delivery networks.
• Weather conditions.
• Customs processing, where applicable.
• Unexpected logistical circumstances.
The estimated delivery timeframe is provided as a general guideline and is not a guaranteed delivery date.
3. Tracking Updates
If tracking is available for your order, tracking information will be provided once your package has been shipped.
Please keep in mind that tracking information may not appear or update immediately after dispatch.
This may occur while your shipment is:
Being processed at a carrier facility.
Waiting for its first scan.
Moving between transportation hubs.
Being transferred between different carrier networks.
If your tracking information has not been updated for a short period, we recommend allowing additional time for the carrier's system to register the next scan before assuming that the package has been lost.
4. Make Sure Your Address Is Correct
One of the easiest ways to avoid shipping problems is to carefully review your delivery information before placing an order.
Please make sure that:
• Your full name is entered correctly.
• Your street address is complete and accurate.
• Your apartment, suite, or unit number is included when applicable.
• Your city and state/province are correct.
• Your ZIP or postal code is accurate.
• Your contact information is current and accessible.
If you notice an error after placing your order, please contact us as soon as possible.
We will make reasonable efforts to assist with address corrections; however, changes may not be possible once the fulfillment or shipping process has started.
ChicHomeCeramics cannot be responsible for delivery issues resulting from incorrect or incomplete information provided by the customer.
5. What If My Package Is Late?
Occasionally, an order may arrive later than the estimated delivery timeframe.
Shipping delays may occur due to circumstances such as:
• Severe weather conditions.
• Public holidays.
• Customs processing.
• Carrier backlogs.
• Transportation disruptions.
• Incorrect or incomplete shipping information.
• High shipping volumes.
• Local delivery restrictions.
• Other circumstances beyond our reasonable control.
If your package is significantly delayed, please contact us with your order number and tracking information, if available.
Our customer service team will review the available shipment information and assist you with the next appropriate steps.
6. What If Tracking Says "Delivered"?
If the carrier's tracking system shows that your package has been delivered but you cannot locate it, we recommend taking the following steps:
1. Check around your front door, mailbox, porch, or other designated delivery areas.
2. Check with other household members who may have received the package.
3. Ask neighbors whether the package was delivered to them by mistake.
4. Check with your building's reception desk, mailroom, or management office if applicable.
5. Review any delivery notifications or photographs provided by the carrier.
6. Contact the shipping carrier directly for additional delivery information.
If you are still unable to locate the package, please notify our customer service team and provide your order number and tracking information so that we can review the situation with you.
7. International Purchases
International deliveries may be subject to customs procedures, import duties, taxes, tariffs, or other charges imposed by the destination country.
These charges are determined by the applicable authorities in the destination country and may vary depending on factors such as:
The destination country.
The contents of the shipment.
The declared value of the order.
Local customs regulations.
Unless otherwise stated at checkout, customers are responsible for any applicable customs duties, taxes, or import-related charges.
Customs processing may also affect the estimated delivery timeframe.
8. Delivery Delays Beyond Our Control
While we work to ensure that orders are delivered as efficiently as possible, certain events may affect shipping schedules.
These circumstances may include:
• Natural disasters.
• Severe weather.
• Transportation interruptions.
• Carrier service disruptions.
• Customs inspections.
• Government restrictions.
• Public holidays.
• Unexpected logistical issues.
In such situations, delivery may take longer than the standard estimated timeframe.
We appreciate your patience and understanding when circumstances outside our control affect the delivery of your order.
9. Need Help?
If you have questions about your order, delivery status, tracking information, or our shipping process, our customer service team is available to assist you.
To help us respond as quickly and accurately as possible, please include your order number whenever you contact us.
Contact Information
Email: YulianaLongwith54984@hotmail.com
Phone: +1 (341) 243-6161